Refund policy
90 days to decide. If the belt isn't right for you, send it back within 90 days of delivery for a full refund of the item price, as long as the strap hasn't been cut.
What can be returned
- Belts returned within 90 days of delivery.
- The strap must not be cut. Trying the belt on is fine.
- The buckle and strap must come back in the condition you received them, with all parts included.
Cut your strap?
Once a strap has been cut to size, we can't take it back. But you're not stuck: if you cut it too short, or your size changes beyond what the strap can handle, the Size Promise sends you a new strap, free, for 12 months after your order.
How to start a return
- Email us at support@notchworth.com with your order number.
- We'll reply with the return address and instructions.
- Ship the belt back. Return shipping is at your expense; we recommend a tracked service.
Please contact us before sending anything back: packages sent without a return request can't be matched to your order.
Refunds
Once we receive and check your return, we refund the price you paid for the belt to your original payment method and email you a confirmation. Your bank may take a few extra days to show it. Original shipping charges are not refunded.
Returning one belt from a 2- or 3-belt pack? We refund what you paid for that belt: the pack discount is shared equally across the belts in the pack.
Damaged or defective
If your belt arrives damaged or has a defect, email us a photo with your order number. We'll send a replacement or refund you in full, shipping included, at no cost to you.
Exchanges
Want a different color or buckle finish? Return the uncut belt within 90 days for a refund and place a new order, or email us and we'll help you sort it out.
Questions
Email support@notchworth.com. We're happy to help.